Privacy Policy
Effective Date: 1 March 2025
At dubriosanexa, we respect your privacy and take the protection of your personal information seriously. This policy explains how we collect, use, store, and safeguard your data when you interact with our services. We operate in accordance with Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
Personal Information You Provide
When you engage with our financial customer relations services, we collect information that you voluntarily provide. This typically includes your name, contact details, employment information, and relevant financial circumstances.
- Full name and preferred contact information
- Residential or business address details
- Email addresses and telephone numbers
- Employment status and income information where relevant to our services
- Financial circumstances and objectives you share with us
- Communication preferences and feedback
Information Collected Automatically
Our website and digital platforms automatically gather certain technical information when you visit. This helps us improve your experience and understand how people use our services.
| Information Type | Purpose | Retention Period |
|---|---|---|
| IP addresses and device information | Security monitoring and service optimization | 12 months |
| Browser type and version | Technical compatibility and support | 6 months |
| Pages visited and navigation patterns | Website improvement and content relevance | 24 months |
| Time spent on pages | User experience enhancement | 18 months |
How We Use Your Information
We use the information we collect for specific, legitimate purposes that relate directly to providing and improving our financial customer relations services. We don't use your data for purposes beyond what's necessary or what you've agreed to.
Primary Service Delivery: We use your personal information to deliver the financial customer relations services you've engaged us for. This includes communicating with you, understanding your needs, and providing appropriate support and guidance.
Communication: Your contact information allows us to respond to your enquiries, send you relevant updates about our services, and maintain ongoing professional relationships where you've indicated interest.
Service Improvement: Aggregated and anonymized data helps us understand how clients use our services, allowing us to make improvements that benefit everyone.
Legal and Compliance Obligations
We process certain information to meet our legal obligations under Australian financial services regulations. This includes maintaining records for specified periods and, where required, sharing information with regulatory bodies.
Data Storage and Security
We store your information using secure systems located in Australia. Our security measures combine technical safeguards, organizational policies, and staff training to protect your data from unauthorized access, loss, or misuse.
Encryption Standards
We use industry-standard encryption for data transmission and storage, ensuring your information remains protected both in transit and at rest.
Access Controls
Only authorized team members who need access to perform their roles can view your personal information. All access is logged and monitored.
Regular Security Reviews
We conduct periodic assessments of our security measures and update our practices to address emerging risks and technological changes.
Secure Infrastructure
Our systems are hosted in Australian data centers that maintain strict physical and digital security protocols.
Data Retention Practices
We keep your information only as long as necessary for the purposes we collected it, or as required by Australian law. Different types of information have different retention requirements.
Active Client Records
Information related to ongoing service relationships is maintained in active systems for the duration of our engagement plus seven years, in line with financial services record-keeping requirements.
Enquiry and Contact Information
If you've made an enquiry but haven't proceeded with our services, we typically retain your contact details for two years, unless you request earlier deletion.
Marketing Communications
Contact information for marketing purposes is kept until you unsubscribe or request removal from our communications list.
Website Analytics
Anonymized usage data is retained for up to 24 months to help us understand long-term patterns and trends.
Sharing Your Information
We don't sell your personal information to third parties. We only share your data in limited circumstances where it's necessary to provide our services or where we're legally required to do so.
Service Providers
We work with carefully selected service providers who help us deliver our services. These might include technology platforms, communication tools, or professional advisors. All such providers are bound by confidentiality obligations and can only use your information for the specific purposes we've authorized.
Legal Requirements
There are situations where Australian law requires us to disclose information. This might include responding to court orders, assisting law enforcement investigations, or meeting regulatory reporting obligations. We'll always verify the legitimacy of such requests before sharing any information.
Important Note: If we're ever required to share your information for legal reasons, we'll notify you unless doing so would be unlawful or compromise the purpose of the disclosure.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights in a straightforward manner.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
If you believe any information we hold is incorrect or outdated, you can ask us to update it. We'll make corrections promptly.
Request Deletion
You can ask us to delete your information, subject to any legal obligations that require us to retain certain records.
Restrict Processing
You can request that we limit how we use your information while we address a concern you've raised about accuracy or usage.
Withdraw Consent
Where we're processing your information based on your consent, you can withdraw that consent at any time.
Lodge a Complaint
If you're not satisfied with how we've handled your information, you can submit a complaint to us or directly to the Office of the Australian Information Commissioner.
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team using the details provided at the end of this policy. We'll need to verify your identity before processing your request, which typically involves confirming details you've previously provided to us.
Most requests are handled free of charge. In some cases, particularly for complex or repetitive requests, we might charge a reasonable administrative fee. We'll always tell you about any fees before proceeding.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content. Cookies are small text files stored on your device that help websites remember your preferences and track usage patterns.
Types of Cookies We Use
- Essential Cookies: These are necessary for the website to function properly and can't be disabled in our systems.
- Performance Cookies: These help us understand how visitors use our site by collecting anonymous information about page visits and navigation patterns.
- Functional Cookies: These remember your preferences and choices to provide a more personalized experience.
You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies might affect how our website functions for you.
Third-Party Links and Services
Our website might contain links to external websites or reference third-party services. We're not responsible for the privacy practices of these external sites. When you leave our website, we encourage you to review the privacy policies of any sites you visit.
Any third-party services we integrate with our platform are selected based on their security standards and data protection practices. However, once you interact with these external services, their own privacy policies apply.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through our website and, where appropriate, through direct communication.
The "Effective Date" at the top of this policy indicates when it was last updated. We recommend checking this page occasionally to stay informed about how we protect your information.
Recent Updates: Our most recent update in March 2025 clarified our data retention practices and expanded the section on user rights to provide more detailed guidance on how to exercise those rights.
International Data Transfers
We primarily store and process your information within Australia. In limited circumstances, some of our service providers might be located overseas. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy standards.
Any international data transfers are conducted only with providers who meet strict data protection requirements and have contractual obligations to safeguard your information.
Children's Privacy
Our services are designed for adults and business professionals. We don't knowingly collect personal information from individuals under 18 years of age. If we become aware that we've inadvertently collected such information, we'll take steps to delete it promptly.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
- Address: Suite 36/3-9 Terminus St, Castle Hill NSW 2154, Australia
- Phone: +61428450801
- Email: info@dubriosanexa.com
We aim to respond to all privacy-related enquiries within five business days. For complex matters that require additional investigation, we'll keep you informed of our progress and expected timeframes.